Workshop Manager - Automotive

Workshop Operations:

• Manage and optimize daily workshop activities, including task assignment, scheduling, and resource allocation.
• Monitor and control workflow to ensure deadlines are met and customer expectations are exceeded.
• Implement and improve processes for maximum efficiency and productivity.

Quality Assurance:

• Ensure that all work completed in the workshop meets or exceeds quality standards and industry best practices.
• Perform regular quality checks, inspections, and audits.
• Address and resolve any customer complaints or issues promptly.

Customer Service:

• Interact with customers to address inquiries and concerns, maintaining a high level of customer satisfaction.
• Establish and maintain positive relationships with customers and provide solutions to meet their needs.
• Handle customer feedback and make necessary improvements.

Cost Management and Revenue Growth:

• Develop and manage the workshop's budget, controlling costs effectively.
• Continuously assess workshop operations to identify opportunities for cost reduction and efficiency improvements.
• Explore and implement cost-effective measures without compromising on quality.
• Collaborate with senior management to identify revenue-generating opportunities, such as offering new services or expanding the customer base.
• Monitor financial performance and make data-driven recommendations to optimize revenue.

Oversee Inventory and Supplies Management:

• Monitor and control inventory levels to minimize waste and reduce costs.
• Develop relationships with suppliers to secure competitive pricing and availability.

Safety and Compliance:

• Ensure strict adherence to safety protocols, standards, and regulations.
• Conduct regular safety training for staff and maintain records of safety inspections and incidents.
• Promote a culture of safety awareness and responsibility.

Equipment and Facility Maintenance:

• Maintain workshop equipment in good working condition and schedule regular maintenance.
• Oversee facility upkeep and ensure a clean, safe, and well-organized working environment.
• Manage relationships with equipment vendors and service providers.

Service Portfolio Expansion:

• Research and assess market demand and industry trends to identify potential new services or improvements to existing services.
• Collaborate with the team to develop and implement new service offerings, ensuring they align with the company’s goals and customer needs.

Technical Training:

• Provide technical training to the workshop team to enhance their skills and knowledge in areas relevant to their job roles.
• Develop and implement training programs to keep the team updated with the latest industry standards and technologies.

Team Leadership:

• Lead, coach, and motivate a team of workshop technicians and support staff.
• Provide clear direction, set performance goals, and conduct regular performance evaluations.
• Foster a positive work environment that encourages teamwork and continuous improvement.

Recruitment and Team Development:

• Participate in the recruitment and selection of new team members when needed to meet increased workload or to fill vacant positions.

Skills:

• 5+ Years of experience in GCC within Automotive industry
• Minimum 3 Years of experience as Workshop Manager
• Arabic speaking is ideal but not necessary
• Experience in off-roading is ideal but not necessary
• Excellent communication and team handling skills