Workshop Coordinator

Responsibilities:

1. Responsible and accountable for coordinating and planning of workshop team operation for maintenance and repairing of vehicles.
2. Responsible and accountable for opening job cards for the vehicle, making note of the jobs to be done and repairs to be carried out in the vehicle.
3. Responsible for projecting vehicle maintenance schedules.
4. Responsible and accountable for recording movements of parts, leasing agencies documents etc.
5. Responsible and accountable for providing MIS on costs, breakdowns per truck/trailer drivers, downtime and other reports as required.
6. Responsible and accountable for coordinating with PROs for renewal for all licenses related to the circulation of fleet.
7. Responsible for coordinating with outside maintenance workshop for vehicle maintenance purpose if required.
8. Responsible for coordinating workshop budget, control stock and source and order parts.
9. Inspect and report on completed maintenance tasks.
10. Keep accurate daily work records and report any issues including major repairs or equipment replacement to the manager.
11. Responsible and accountable for effectively solving customer complaints, driver issues on route.
12. Responsible for taking the lead in assisting in the workshop audits.
13. Responsible and accountable for taking the attendance of the staff, checking for punctuality and ensuring overtime is allowed for the workers only as per business requirements.
14. Responsible and accountable for looking after the welfare of the staff, motivating the staff for better output.
15. Responsible and accountable for ensuring workshop adheres to all company rules and regulations.
16. Act as workshop First Aid Officer and Emergency Warden.
17. Perform other duties as directed by the Manager.

Key Performance Indicators:

1. Number of repairs done per day.
2. Number of spare parts used per day.
3. Number of delays in repairing.
4. Number of delays in diagnosing the problem.

Desired Candidate Profile:

1. Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
2. Strong communication skills and customer service skills.
3. Ability to be patient and answer enquiries and complaints.