Weblogic Administrator

Job Title: Weblogic Administrator

General Description:
Responsible for the support and management of software solutions implemented at Daman with the highest attention to detail and compliance to Daman standards and brand guidelines. The role will be clustered according to technologies. Provide the full spectrum of IT services ranging from user support infrastructure and application management to application development architectural and business services.

Main Duties:

1. Support Daman's regional leadership in its need for automation innovation and digitalisation.
2. This position requires a good understanding of Daman applications and processes from a business and technical perspective.
3. Work in partnership with end users supporting and advising them on how to use Daman Applications to meet their business objectives and resolve technical issues.
4. Monitor the operational performance of Daman applications and processes.
5. Application maintenance and support to cover 24x7 support.
6. Perform root cause assessment and debug all issues on Daman applications in scope.
7. Identify software faults/bugs and communicate application problems and issues to key stakeholders including management, development teams, end users, and unit leaders.
8. Perform patches & upgrades.
9. Provide weekly reports on the application tasks, issues, and workarounds.
10. Provide feedback and advice as a guide to the team members when required.
11. Respect and promote trust and confidentiality.
12. Results oriented whilst ensuring high quality of work and able to think out of the box.
13. Strong level of customer service orientation and professionalism in all interactions.
14. Able to work in a multicultural environment and promote teamwork and knowledge sharing to achieve goals and deliverables.
15. Prepare and maintain standard operating procedure documentation.
16. Monitor applications availability and take appropriate action to maintain agreed SLAs.
17. Provide risk assessments in supporting new projects.
18. Recommend changes or enhancements in available IT after getting feedback from the business.
19. Engage in ongoing research of emerging trends and new technologies which may benefit the corporation's goal of strategically implementing technology to enhance business performance and specifically support the support services function.

Requirements

Work Experience Requirements:
Minimum 7 years of progressive IT Application support.
Minimum 5 years in relevant technology area.
Experience in Health Insurance sector is an added advantage.

Licensure Requirements:
Relevant technical certification in a specific technology area is an added advantage.
ITIL / Project Management Certification is an added advantage.

Education:
Bachelor's degree in computer science, Information Technology, or other relevant fields of study or Certificate or Diploma from a higher educational institute. Master's degree is a plus.

Skills & Competencies:
Dynamic self-driven with strong business understanding and background.
Solid understanding of multiple tier application architecture.
Experience with large scale enterprise-level systems related application support.
Good experience in installation and administration of Oracle BEA WebLogic, BI Publisher, and Web servers.
Good knowledge in Server and Space Management.
Experience in scripting and setting up automation tools for CI/CD pipelines, preferably Jenkins.
Good experience in patching Oracle EBS 12.2 tech stack.
Good knowledge of the recent web service technology (WebServices, BPEL, Interfaces, etc.) and middleware technologies (Weblogic, JBoss, Tomcat, IIS).
Good knowledge of Linux OS (Redhat, Oracle Linux).
Knowledge of SQL (Structured Query Language), Oracle DB.
Good understanding of all aspects of enterprise application suites (networks, database configuration, server configuration, web server optimisation, load balancing, hardware, SQL tuning, etc.).
Good command of written and spoken English; knowledge of Arabic is an advantage.
Very good analytical, planning, forecasting, execution, and problem-solving skills.
Ability to acquire and apply new skills.
Able to work in a multicultural environment and promote teamwork and knowledge sharing to achieve goals and deliverables.
Good knowledge in Atlassian suite of applications (Jira, Confluence, BitBucket, Bamboo).