Warehouse Supervisor

Job Summary

The Warehouse Supervisor, with 5 to 10 years of experience, is responsible for managing end-to-end e-commerce warehouse operations, ensuring timely deliveries, accurate inventory control, and cost-efficient practices. This role requires a proactive leader who can maintain an organized warehouse, manage documentation, and supervise the warehouse team while ensuring exceptional customer satisfaction.

ROLE AND AREA OF RESPONSIBILITIES

Key Responsibilities:

Inbound Shipments & Fulfillment

• Follow up on inbound shipments, ensuring all items are received and documented correctly.
• Oversee the completion of the dock-to-stock process in a timely manner for all received items

Outbound Deliveries & Order Preparation

• Oversee daily order preparation to ensure timely delivery for local & international orders.
• Maintain efficient order processing timelines for both local and international shipments.
• Perform daily order reconciliations, ensuring accuracy and promptly reporting issues to IT.

Inventory & Order Accuracy

• Ensure high order picking accuracy to minimize errors.
• Manage stock take, cycle counts, and inventory reporting with focus on accuracy.
• Avoid product damages and out of stock situations through careful monitoring and strategic inventory management.

Documentation & Compliance

• Manage all required documentation including: Invoicing, Custom declaration files, Gate passes, Courier documentation.
• Ensure accurate and timely completion of these documents to avoid shipment delays.

Warehouse Organization & Maintenance

• Maintain a clean, organized warehouse with clear processes for item placement and movement.
• Supervise equipment maintenance, addressing AC, leaks, snags, and pest control as needed.
• Order and manage warehouse packing materials, stationery, and other supplies.

Cost Management & Quality Control

• Identify and implement cost-saving initiatives for shipping and packaging.
• Explore alternative courier services to reduce costs.
• Ensure returns are processed efficiently, minimizing transit damage by maintaining rigorous packing standards.
• Ensure accurate execution of gift messages, gift-wrapping instructions, and customer special requests.
• Proactively update OOS items to ensure timely replacements and customer communication.

Team Management

• Manage warehouse staff schedules, ensuring tasks are clearly assigned and workloads are balanced.
• Assess team resource needs and request additional team members when required.
• Foster a positive, results-driven environment with clear KPIs and accountability.

Reporting & Analysis

• Ensure timely submission of key reports including: Order pick and pack report, Stock holding report. Stock movement report, Stock expiry & damage report, Cycle count report, Monthly report + S&OP
• Maintain a clear petty cash summary and provide detailed expense reports to Accounts.

Customer Satisfaction & Collaboration

• Ensure accurate, on-time deliveries and proactive customer service.
• Coordinate closely with the Customer Care team to promptly address issues such as order cancellations, missing items, or return discrepancies.

Requirements needed :

• Bachelor’s degree in Logistics, Industrial Engineering, or a related field; a postgraduate degree in logistics or applied technologies is preferred.
• 5 to 10 years of experience managing warehouses
• Demonstrated experience in implementing technological projects and managing organizational change processes.
• Advanced knowledge of tools and other digital logistics management systems.
• Fluent in English
• Strong skills in Excel

Skills:

• Exceptional leadership and team management skills in diverse and dynamic settings.
• Results-oriented, with a strong focus on quality and continuous improvement.
• Excellent communication skills.
• High level of integrity and commitment to organizational values.
• Adaptive and proactive learner, focused on professional development and staying ahead in the field.