Warehouse Supervisor

Roles and Responsibilities

• Supervise and coordinate day to day activities of facilitators engaged in receiving, transporting, stacking, order filling, shipping, and maintaining stock records in warehouse to meet demands.
• Plan, organize, implement and evaluate the Warehouse operations and supervise the distribution Centre activities to ensure smooth warehouse operations.
• Develop and maintain performance metrics, working schedules, duties, and evaluations for Warehouse team members.
• Adhere to standard safety and quality operational policies and procedures.
• Supervise and coordinate data entry of inventory receipts and moves and maintain the computerized inventory control system.
• Conduct daily cycle counts of stocked items to maintain storage space for incoming inventory, production stock, and offsite inventory adhering to storage design principles.
• Maintain high customer service standards for both internal and external customers.

Desired Candidate Profile

1. Organizational Skills

• Workflow Management: Ability to plan, organize, and oversee daily operations to maximize productivity.
• Inventory Management: Proficiency in managing stock levels, tracking inventory, and ensuring accuracy in records.
• Time Management: Efficiently scheduling tasks and resources to meet deadlines.

2. Leadership and Team Management

• Team Leadership: Motivating and managing a team of warehouse workers to achieve operational goals.
• Conflict Resolution: Addressing workplace issues promptly and fostering a positive work environment.
• Training: Providing training and support to team members to improve skills and performance.

3. Technical and Operational Knowledge

• Warehouse Systems: Familiarity with warehouse management systems (WMS) and inventory software such as SAP or Oracle.
• Equipment Operation: Understanding the operation and maintenance of warehouse equipment like forklifts, pallet jacks, and conveyor systems.
• Shipping and Receiving: Knowledge of shipping, receiving, and distribution processes, including handling documentation and logistics.

4. Communication Skills

• Internal Communication: Coordinating with other departments, such as procurement, logistics, and customer service.
• Documentation: Maintaining accurate records of goods received, dispatched, and stored.
• Customer Interaction: Ensuring smooth communication with clients or suppliers to resolve any issues.

5. Attention to Detail

• Accuracy: Ensuring all stock movements and records are accurate to prevent losses or discrepancies.
• Quality Control: Inspecting goods for damage or compliance with specifications before storing or shipping.
• Compliance: Ensuring adherence to company policies and legal regulations.

6. Safety Awareness

• Health and Safety Compliance: Ensuring the warehouse complies with safety standards to protect staff and goods.
• Risk Assessment: Identifying and mitigating potential hazards in the warehouse environment.
• Emergency Response: Preparing and implementing plans for emergencies, such as equipment failures or accidents.