Waitress/Service Crew

Zoya Health & Wellbeing Resort
Ajman
AED 50,000 - 200,000
Job description

Main Job Tasks, Duties and Responsibilities

  • Greet customers politely as they enter the restaurant
  • Introduce self to customers
  • Show customers to their tables, present menus to customers
  • maintain an up-to-date working knowledge of the menu items and daily specials
  • explain the menu items in terms of preparation, ingredients and presentation
  • be aware of allergy information on menu items
  • answer inquiries about food and beverage items on the menu and offer food suggestions
  • inform customers of special items not listed on the menu
  • take food and beverage orders accurately including any special requests
  • check food orders with customers to ensure correctness
  • input the order into POS System
  • work with kitchen staff to process and expedite food orders
  • pre-set table for the orders
  • deliver and serve food at tables
  • use established food handling and serving techniques
  • ensure customers are satisfied with their food orders, beverages and service
  • upsell food and beverage items throughout the meal
  • monitor customer's needs and promptly handle requests
  • handle customer complaints in a polite and professional manner
  • maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills
  • process cash and credit card payments
  • Prepare to-go boxes for customers
  • re-set and prepare table for customers including decorations, condiments, napkins, utensils
  • maintain a clean and organized service area
  • dispose of trash according to established procedures
  • perform any side-work as requested
  • comply with safety, health and hygiene policies and procedures
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