Waitress (Arabic Speaker)

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Take food and beverage orders, retrieve and serve alcoholic / non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Collect payments. Assist in the maintenance of the restaurant area and equipment.

RESPONSIBILITIES :

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of table / seat / station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
• Maintain complete knowledge of all menu items, prices, preparation method / time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
• Maintain complete knowledge and comply with all departmental policies / service procedures.
• Maintain complete knowledge of P.O.S. and manual systems.
• Complete opening side duties as assigned :
• a. Check quality and amount of all restaurant stock and supplies using checklist.
• b. Fold napkins.
• c. Requisition all necessary supplies and transport from storeroom to restaurant.
• d. Set tables according to service standards.
• e. Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service standards.
• f. Ensure a sufficient supply of all silverware, glassware and chinaware for service.
• g. Prepare all cold food items (cereals, fruits and salads).
• h. Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
• i. Set up side station with supplies and equipment.
• Take guests’ food and beverage orders, utilizing suggestive selling techniques.

QUALIFICATIONS :

• Experience : Minimum two years’ experience as a Waitress preferable in Luxury properties.
• Education : High school diploma.
• General Skills : Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills : Ability to understand guests' service needs; ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details; ability to suggestively sell restaurant menu items, beverages and wines; ability to access and input information into P.O.S. system; ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage guests; ability to endure abundant physical movements throughout the work areas.
• Language : Required to speak, read and write English, with fluency in other languages preferred.