Waitress

We are seeking a friendly and experienced Waitress to join our dynamic team. The ideal candidate will provide excellent customer service, take accurate orders, and deliver food and beverages promptly. The Waitress will play a key role in enhancing our customers' dining experience and contribute to the overall success of our establishment.

Responsibilities:

1. Customer Service:

- Greet and seat customers in a friendly and welcoming manner.

- Take orders accurately and answer questions about menu items.

- Provide recommendations based on customer preferences and dietary restrictions.

- Ensure customer satisfaction by addressing any concerns or issues promptly.

2. Order Processing:

- Enter orders into the POS system accurately.

- Collaborate with the kitchen staff to ensure timely and accurate preparation of orders.

- Verify the accuracy of orders before serving to customers.

3. Table Maintenance:

- Set up and maintain clean and organized dining areas.

- Clear tables efficiently and reset them for the next guests.

- Ensure that tables are properly set with silverware, glassware, and condiments.

- Work closely with kitchen and bar staff to coordinate order delivery.

- Communicate effectively with team members to ensure a smooth dining experience for customers.

- Assist colleagues during peak hours to ensure excellent service.

5. Upselling and Promotion:

- Promote daily specials and upsell additional menu items to increase sales.

- Suggest appetizers, desserts, and beverages to enhance the overall dining experience.

- Process customer payments accurately using POS systems.

- Handle cash and provide change to customers when necessary.

Qualifications:

- Previous experience as a Waitress in a fast-paced restaurant/hotel setting.

- Excellent customer service and communication skills.

- Ability to handle stress and high-pressure situations.

- Knowledge of menu items and the ability to make recommendations.

- Basic math skills for order processing and cash handling.

- Availability to work evenings, weekends, and holidays.

Physical Requirements:

- Ability to stand and walk for extended periods.

- Lift and carry trays with multiple dishes and drinks