Waiter / Waitress

Job Description

We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress, you are responsible for providing professional service to our guests, ensuring their restaurant visit becomes a memorable dining experience. Your role will include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel.
• Greet and seat customers and serve them in a professional, discreet, and personalized way.
• Acquire in-depth knowledge of the food and beverage menu of the assigned outlet to assist and provide advice to guests.
• Consistently monitor the quality of food & beverage being served.
• Practice good customer relations and attend to customer complaints/queries satisfactorily.
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
• Responsible for all service preparations before, during, and after the service (mis-en-place and mis-en-scene).
• Ensure minimum wastage, breakage, and spoilage.
• Actively use up-selling techniques to exceed guest expectations and increase revenue.

Skills

Education, Qualifications & Experiences

You should ideally have a diploma/degree in hospitality or vocational training in food & beverage with previous experience as a Waiter / Waitress in a high-volume restaurant. A good command of English and additional skills, like guest service and interpersonal skills, are essential.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service, along with a positive and pleasant attitude. You will thrive working in a busy environment, stay calm under pressure, have attention to detail, and should possess the following competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job