Waiter/ Waitress

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

Novotel & Ibis Abu Dhabi Gate Hotels

We are seeking a dynamic and talented Waiter/Waitress to join our team in the hotel industry in the UAE. The Waiter/Waitress will be responsible for the following key job responsibilities:

• Report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
• Gather and transport all supplies needed for the set‑up of a function.
• Perform side duties (checklist).
• Report to manager any deviations from set standards and procedures.
• Ensure that all operating equipment is maintained.
• Ensure that all service and storage areas are kept safe, clean, and locked.
• Report any complaints, incidents, or irregularities to management.
• Help implement work simplification and necessary changes.
• Be punctual at all times.
• Ensure that guests receive the attention they require.
• Behave professionally with other members of staff, managers, and directors.
• Attend to guest needs, complaints, and on-site requests in a courteous and helpful manner.
• Set up and unset function rooms, including table setting, according to established standards.
• Perform cashiering and dispensing of beverages as assigned by Banquet Management.
• Comply with hotel and department policies and procedures at all times.
• Deliver food and beverage service of high standard in accordance with departmental standards and procedures.
• Communicate any difficulties, guest comments, and relevant information to superiors.
• Establish and maintain effective employee working relationships.
• Maintain complete knowledge of all F&B services, outlets, hotel services/features, and hours of operations, as they affect the areas of responsibility.
• Carry out any other duties as assigned by the Management of the Hotel.
• Assist other Food & Beverage Outlets in their operations during peak times when needed.

Qualifications

• Average reading, writing, and oral proficiency in the English language.
• Must be well presented and professionally groomed at all times.
• Good communication and customer contact skills; good problem resolution skills.
• Basic F&B product knowledge.
• Good interpersonal skills and self-confidence.
• Guest-oriented and service-minded, with attention to quality.
• Team player with strong interpersonal skills and attention to detail.

Additional Information

Experience is an asset.
Prior experience working with related systems.
Strong interpersonal and problem-solving abilities.
Fluency in English; additional language is an added advantage.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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