Waiter/ Waitress

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Novotel & Ibis Abu Dhabi Gate Hotels

We are seeking a dynamic and talented Waiter/Waitress to join our team in the hotel industry in the UAE. The Waiter/Waitress will be responsible for the following key job responsibilities:

1. To report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
2. The ability to gather and transport all supplies needed for the set-up of a function.
3. Perform side duties (checklist).
4. Report to manager any kinds of deviation from set standard and procedures.
5. Ensure that all operating equipment is maintained.
6. Ensure that all service and storage areas are kept safe, clean and locked.
7. Report any complaints, incidents or any other irregularities to the management.
8. Help implement work simplification and necessary changes.
9. To be punctual at all times.
10. Ensure that guests receive the attention they require.
11. Professionally behave with other members of staff, managers and directors.
12. Attend to guest needs, complaints and/or on-site requests and changes in a courteous and helpful manner.
13. Set up and unset function rooms, including table setting, according to established standards.
14. Perform the functions of cashiering and dispensing of beverages, as assigned by Banquet Management.
15. Comply with hotel and department policies and procedures at all times.
16. Deliver Food and Beverages service of high standard and in accordance with departmental standards and procedures.
17. Communicate to his/her superior any difficulties, guest comments and other relevant information.
18. Establish and maintain effective employee working relationships.
19. Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operations, as they affect the areas of responsibility.
20. Carry out any other duties as assigned by the Management of the Hotel.
21. Assist other Food & Beverage Outlets in their operations during peak times when needed.

• Average reading, writing and oral proficiency in the English language.
• Must be well presented and professionally groomed at all times.
• Good communication and customer contact skills; good problem resolution skills.
• Basic F&B product knowledge.
• Good interpersonal skills and self-confident.
• Guest oriented and service minded, with attention to quality.
• Team player with strong interpersonal skills and attention to detail.

Experience is an asset.
Prior experience working with related systems is preferred.
Strong interpersonal and problem-solving abilities.
Fluency in English; additional language is an added advantage.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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