Waiter-In Room Dining

Job Description

PURPOSE OF POSITION

To provide prompt and courteous F&B service to the Hotel's guests.

KEY ROLES & RESPONSIBILITIES

• Update white board daily (AM).
• Prepare daily cashiering forms and operational forms.
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
• Complete knowledge of menus and wine lists, and up-to-date information about specialities and menus.
• Regular check with culinary team for non-availability items.
• Answer all phone calls promptly and efficiently, using the correct greeting.
• Carry out correct order taking procedures with recommendations to the guest.
• Seize opportunity to up-sell IRD food and beverage products.
• Carry out proper cashiering procedures as set by Rixos Hotels & Resorts standards.
• The ability to maintain a clean, neat and orderly order taker cabin throughout service.
• Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.
• Reporting of any guest comments to the superior, completing guest preference sheet.
• Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.
• Will write beverage storeroom requisition for approval by IRD Manager/Supervisor.
• To communicate to both internal and external customers in a polite, courteous and constructive manner.
• Learning of safety, sanitation and hygiene policies.
• Participation in internal training and necessary meetings.
• To maintain good working relationship with own colleagues, and all other departments.
• To actively promote the services and facilities of Rixos and guests and suppliers of the Hotel.
• Report to manager any kinds of deviation from set standard and procedures.
• To ensure amenities are sent to the room in accordance to rooming list & Rixos standard.
• Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operation.
• Follow Rixos Bab Al Bahr telephone standard.
• To control & maintain delivery timing within Rixos Bab Al Bahr standard.

Qualifications

Your experience and skills include:

• A minimum of one-year recent experience as a IRD Waiter in five-star luxury hotel
• Proficiency in the use of a POS system
• Completely fluent in the English language, both written and verbal
• Additional foreign language (Russian/Arabic) will be an advantage
• Clear, precise, professional and helpful telephone manner
• Excellent organizational skills with the ability to use time efficiently
• A team player with proven success in relationship building
• A high level of responsibility and commitment to provide excellent service and exceed guests expectations
• Broad liquor and wine knowledge
• Must be recommended for Front of House on SRI; WOO, Relator (Team), and Responsibility themes must be at predictive or highly predictive levels
• Impeccable grooming and presentation

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Waiter-In Room Dining