Waiter

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you do with us, regardless of your profession, will offer a deep sense of meaning, creating lasting, memorable and impactful experiences for your customers, colleagues, and the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

The Role

• To promote efficiency, confidence, courtesy, and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To assist the Assistant Manager / Restaurant Manager in any task outlined/detailed by him/her.
• To take time and get to know the guests, and to be committed to service excellence.
• To provide service that is sincere, warm, and enthusiastic, ensuring guest satisfaction.

Key Deliverables And Responsibilities
Planning & Organizing:

• Works (hands on) towards the timely setup of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Contributes to meet/maximize the monthly revenue budget for the respective outlet and understands how to control operational expenses.

Operations

• Attends regular training sessions in line with departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.
• Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collecting materials/goods from other departments, etc.
• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders, and handles payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional/friendly yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes himself/herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.
• Does all mise-en-place work according to the whole day service requirements.
• Reports any equipment failures/problems to the Maintenance Department.
• Passes any maintenance requests to the Maintenance Department.
• Participates in any Training/Development schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to open communication within the assigned team.
• Treats guests and colleagues in a polite and courteous manner.
• Observes high standards of personal hygiene.
• Maintains clean and organized side stations at all times.
• Anticipates customers’ needs.
• Is flexible in assisting around different areas of the hotel.
• Familiar with the company’s internal policies and safety procedures.
• Helps in other areas of the Hotel if the situation requires.
• Has a complete understanding of and adheres to Accor policy relating to Fire, Hygiene, Health, and Safety.
• Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
• Carries out any other reasonable duties and responsibilities as assigned.

Administration

• Works hand in hand with the hostess to ensure the name tag is complete and in proper position.
• Ensures business cards and databases are handed over to the hostess for the record.
• Makes sure all bills are handed over to the cashier.
• Ensures all items are charged accordingly in the micros system as per guest consumption.

Generic Aspects On Hygiene / Personal Safety / Environment/Confidentiality

• Ensures proper care of all equipment and furniture entrusted for Heartists' use.
• Is well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises, and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, blackout, and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect for the hotel's commitments to the "Environment Charter" of the Sustainability program (saving energy, recycling, sorting waste, etc.).
• Understands and strictly adheres to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health, and Safety.
• Ensures that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

Our Values
Our values are our common language; they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread - beyond professions, persons, countries, and cultures - the sense of hospitality and service, our strength and nourishment of the Group’s success worldwide.

Guest Passion
We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.

Sustainable Performance
We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect
We are connected with the world and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.

Spirit of Conquest
Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.

Trust
Hospitality is a team sport, and we’re stronger when we trust and support each other. We believe in natural kindness, respect our differences, and value all voices. We work as one team, to say what we do, and do what we say.

Innovation
We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.

Qualifications
Diploma or Degree in Hotel Management

Additional Information

• Strong interpersonal and problem-solving abilities.
• Fluency in English; additional languages are a plus.