Waiter

Position Overview
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people our Legends to live our vision Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Waiter you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get
As a Waiter at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

1. Competitive Salary Package
2. World-class Development Opportunities
3. Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
4. 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
5. Meals on Duty
6. Private Medical Insurance
7. Life Insurance
8. Flight Allowance every 24 months
9. Shared Company Accommodation
10. Company provided transportation to and from work
11. Uniform provided by the Company with complimentary laundry
12. Service Charge

What you'll do
You’ll love what you do and take pride in delighting our guests:

1. You will be jointly responsible for the day to day operations of the assigned outlet to ensure our guests receive nothing but the best experience.
2. You will be in charge of warmly greeting guests assigned to your area of the restaurant, presenting the menu, recommending and upselling menu items through your passion and knowledge ensuring the highest guest satisfaction.
3. You will also be in charge of setting up and preparing the outlet for service as well as packing it down with care after service has concluded whilst supporting the captains and other team members by ensuring there is always sufficient equipment polished and ready to go for service, food and beverages are run to tables in a timely fashion and tables are always set at a perfect standard.
4. Serving others is your passion, you will ensure the outlet is in immaculate condition and all service standards are adhered to.
5. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Waiter you’ll have the opportunity to bring these to life and continue to create our legacy.
6. You are aware of revenue targets and assist in ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses.
7. By taking part in a daily team briefing pre-service, you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service.
8. During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings.

The items shared are the essence of a day in the life of a Waiter but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring
You’ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.

1. You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
2. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
3. As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.
4. English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.
5. You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.