Visual Content Designer

Automotive Service Advisor

Papas Chrysler Dodge Jeep Ram

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service--someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

***Domestic experience preferred but not required.***

Job Responsibilities

1. Attitude is everything greet service department customers promptly and courteously
2. Listen to each customer and clearly articulate repair needs to techs
3. Upsell recommended/additional services using low-pressure, high-integrity methods
4. Provide accurate estimates of repair/maintenance costs
5. Adherence to dealership policy on customer vehicle care and operation
6. Follow up on each repair and keep customers informed of progress
7. Sell and manage extended warranties
8. Inspect repair quality and ensure that all work is complete
9. Notify customers when vehicles are ready for pick up
10. Review and explain repairs and associated costs with customers
11. Handle minor customer concerns and complaints
12. Keep Service Manager informed of all problems and potential problems
13. Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

• Experience preferred but not required

Benefits

• Compensation is based on experience