VIE - Customer Support (AMESC)

Job Description:

The Volunteer for International Experience (VIE) is a unique international program sponsored by the French Ministry of Economy, Finance and Employment, open to Airbus to offer young professionals the opportunity to have valuable paid work experience abroad in a technical or business function.

The VIE is a specific contract, under Business France’s eligibility criteria.

VIE Main Requirements:

• European Union citizens (plus Norway, Iceland, Liechtenstein, and Monaco), graduates up to and including 28 years old
• Have fulfilled military obligations for their country, if any
• The contract duration of VIE is between 6 to 24 months.

A VIE for a Customer Support has arisen within Airbus (Commercial Aircraft) in Dubai. You will join the Customer Services Africa Middle-East (AME) Business Development team.

Airbus has identified Africa & the Middle-East as a prospect for growth of Services business and a key enabler to bring customer proximity to our airline customers. The job holder will be responsible for supporting the business development team in the following areas: Market Analysis & Insights, and Business Development Projects within the region.

Your Challenges:

Customer Satisfaction Improvement Programme (CSIP)

• Yearly survey run by Airbus Customer Services.
• Assist in the preparation and execution of the yearly Customer satisfaction survey (CSIP), ensuring timely collection of data and responses.
• Support in analyzing survey results and compiling reports.
• Help track actions and follow-up on Customer feedback to improve satisfaction.

Regional Performance Dashboard

• Assist in the design and maintenance of a regional performance dashboard to monitor key metrics across the Customer Support function.
• Ensure data accuracy and timely updates for key stakeholders.

Standardization of Presentations

• Support the standardization and updating of Customer Support presentations across the different Customer Support representatives, ensuring consistency in messaging and format.
• Collaborate with AME regional teams to gather insights and align content.

Escalation Process Support

• Assist in the escalation process for Customer irritants and issues, tracking of escalations to closure.
• Help coordinate between internal teams to ensure effective communication and follow-through.

Support to Transversal Activities

• Contribute to cross-functional initiatives and activities that improve the overall Customer Support experience.
• Assist in organizing team workshops, training, and collaboration efforts across different departments.

Your Boarding Pass:

• Strong analytical skills and attention to detail.
• Proficiency in Google Suite; experience with data visualization tools is a plus.
• Excellent organizational skills.
• Ability to work collaboratively in a team-oriented environment.
• Fluent in English.
• Background or interest in Aviation is preferred.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Africa and Middle East FZE

Employment Type: VIE, VISC

Experience Level: Entry Level

Job Family: Leadership

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.