Vice President - Customer Relationship Management

VP CRM

Need someone with Elite customer Handling (Face to face).

Key Responsibilities:

- Strategic Leadership: Develop and execute CRM strategies that align with the organization's business objectives, aiming to enhance customer experiences and foster long-term relationships with elite clients.

- Process Optimization: Re-engineer existing CRM processes and introduce new initiatives to address challenges such as project delays, sales discrepancies, and payment plan management.

- Stakeholder Management: Collaborate with internal teams and manage relationships with key stakeholders to ensure seamless communication and service delivery.

- Team Leadership: Lead, mentor, and develop the CRM team, fostering a culture of excellence and continuous improvement in customer service.

- Analytical Oversight: Utilize data-driven approaches to monitor CRM performance, analyze customer feedback, and implement improvements based on insights.

- Strategic Planning: Provide strategic guidance to anticipate future CRM initiatives, ensuring alignment with market trends and customer expectations.