Vice President Cabin Services Procedures

This job might be for you if you have

• Degree or Honours (12+3 or equivalent)
• 12+ Years in In-Flight Service, In-flight Catering
• 5 Years of relevant experience in the areas of Airline Guest Experience and product design
• 7 Years preferably experience in an airline flight operations position
• 3 Years preferably experience in Cabin Crew Training management function

You’ll have an edge if you are

• Delivery of large cross-functional projects across several stakeholders and departments with a key focus on customer experience
• Profound knowledge of service, hospitality, design, and technology in the aviation industry
• Knowledge and experience in understanding the multifaceted aspects of delivering a unique Guest Experience (technology, Guest Experience, sales, brand, and marketing)
• Strong entrepreneurial and strategic thinking as well as analytical skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Excellent client-facing and internal communication skills
• Educated to degree level or have equivalent work experience
• Program management qualification and/or relevant expertise
• Understanding of airline regulatory environment and restrictions
• Broad understanding of airline planning and operations
• Experience in managing 3rd party supplier contracts and service-level agreements
• Hospitality industry experience
• Experience in product design development