Venue Supervisor - Hospitality

Position Summary:

Eram Talent is seeking a skilled and experienced Venue Supervisor to join our team as part of our Guest Relations department. In this role, you will be responsible for ensuring the smooth and efficient operation of our venue, delivering exceptional guest experiences, and managing the guest relations team.

The Venue Supervisor is responsible for overseeing all the daily operations at the designated Mainland Lounge, Airport or on Island Welcome Center. This includes managing staff, coordinating logistics, and ensuring a superior level of guest service. The Venue Supervisor will also be responsible for maintaining the venue's facilities and ensuring the safety and satisfaction of all guests.

Requirements

1. Oversee the day-to-day operations at the designated venue
2. Ensure safety, compliance and quality regulations are followed
3. Lead, manage and train the venue guest relations team of FOH/BOH staff, ensuring seamless and enhanced guest service is maintained at all times
4. Supervise day-to-day performance of the staff, and work on correction and realignment to the ethos of Sindalah and the Guest Services team for delivering exceptional experiences
5. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
6. Respond to all guest requests in an accurate and timely manner, making recommendations based on local knowledge.
7. Work harmoniously and professionally with co-workers and managers
8. Capture lessons learnt that can be utilized to improve and optimize services and strengthen guest satisfaction
9. Lead daily venue briefings ensuring all necessary information is disseminated to the team timely and efficiently
10. Manage team roster and staff allocation to cater to the needs of guests and ensure seamless operations on a daily basis
11. Maintain the venue's facilities and carry out regular checks and inspections
12. Manage inventory and order supplies as needed
13. Ensure all machinery and equipment is inspected and maintained
14. Prepare reports on venue operations and performance
15. Encourage issue resolution at the lowest level possible and act as an escalation channel for all mainland lounge or on-island welcome center staff
16. Handle any other duties as assigned by management

Qualifications

1. 5 Years+ experience in a supervisory role within the hospitality or events industry
2. A degree in hospitality management or a related field is preferred

Benefits

1. Excellent interpersonal, written and verbal communications skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred)
2. Excellent problem-solving, multi-tasking and conflict management skills with a principled approach to understand problems and opportunities to inform decision making
3. Previous experience in a supervisory role within the hospitality or events industry
4. Strong experience in guest operations and guest experience
5. Strong Guest Service orientation
6. Solid experience in managing teams and people
7. Excellent organizational and leadership skills
8. Ability to handle high-stress situations and resolve issues effectively
9. Strong leadership and team management abilities
10. Good understanding of health and safety regulations
11. Strong communication and interpersonal skills
12. Ability to work flexible hours, including evenings and weekends

Ability to operate a vehicle and local KSA license (or ability to obtain one)