Venue Manager

Overview

Join the dedicated team at The First Collection Business Bay, where hospitality meets opportunity in the heart of Dubai's lively Business Bay district. An inviting haven that blends sophistication with down-to-earth charm, The First Collection Business Bay delivers bespoke experiences, placing comfort and ease at the forefront of each guest experience.

Featuring 437 stylish guestrooms and suites, The First Collection Business Bay offers the perfect base for business and leisure travellers to explore the City of Dreams. With distinctive dining choices and recreational amenities, such as a fully equipped gym, an inviting spa, and a rooftop pool, our immersive offerings aim to transcend traditional stays. Additionally, guests have exclusive access to Soluna Restaurants and Beach Club on The Palm Jumeirah, making The First Collection Business Bay a dynamic and contemporary part of The First Group's expanding portfolio of upscale lifestyle hotels.

As part of our team, you'll be immersed in an environment where sustainability is key, and every day brings new opportunities for growth and development.

Job Description

KEY RESPONSIBILITIES

1. Assist the F&B Management where needed.
2. Supervise all the operations in the department.
3. Participate in the recruitment process for new associates.
4. Ensure (new) associates receive the training they need.
5. Conduct performance reviews according to company standards.
6. Delegate tasks and give instructions to the team.
7. Supervise the progress and quality of the tasks.
8. Address guests’ complaints/questions in a timely manner.
9. Perform administrative tasks like creating rosters and tracking annual leave.
10. Collaborate with other departments to ensure efficient operations.
11. Update menus as necessary.
12. Regularly check that associates have what they need to perform their tasks.
13. Ensure all safety and hygiene regulations are followed and notify the appropriate person of any breaches.
14. Propose new ideas and improvements to management.
15. Ensure all operating equipment is functioning properly and is safe from hazardous chemicals.
16. Attend team/department meetings.
17. Motivate associates and provide constructive feedback.
18. Improve processes in F&B and gather feedback from guests and associates.
19. Ensure monthly and daily training is completed with the teams.
20. Test all team members on their menu and product knowledge at least once a month and keep records.
21. Ensure all SOPs are followed consistently and that the team is trained.

Human Resources

1. Provide HR leadership for direct reports and their teams: recruitment and selection, performance management, associates development, and motivation.
2. Maintain an open-door policy for associates, providing advice and guidance as needed.
3. Ensure full compliance with people processes and deadlines governing all company properties.
4. Administer the 3-month/6-month review process and ensure timely follow-up on issues.
5. Ensure Talent Reviews are active and understood by the target audience.
6. Ensure 100% compliance with all mandatory trainings for the department.
7. Monitor and rectify any areas of concern regarding LTO in conjunction with HR.
8. Manage the Associate Engagement Survey process and ensure timely feedback is provided.
9. Conduct interviews for all senior chef positions.
10. Review staffing and recruitment for all positions.
11. Provide HR feedback by dining in the associates' restaurant at least three times a week.

Communication

1. Conduct regular communication meetings with teams and participate in relevant business meetings.
2. Document weekly 121’s with all direct reports.
3. Share relevant information with the Hotel Manager in weekly 121’s.
4. Participate in Monthly HOD Meetings, Quarterly all Hotel Meetings, and P&L meetings.

Finance

1. Prepare the expenses budget.
2. Set and follow outlet par levels.
3. Ensure timely beverage inventory and justifications as needed.
4. Ensure beverage costs align with the budget/forecast.
5. Manage vacation, public holidays, and lieu days according to business needs.
6. Submit payroll to HR on the agreed date.

Management

1. Train and develop the team, providing support as needed.
2. Ensure all direct reports have a Personal Development Plan.
3. Maintain effective communication flow at all times.
4. Participate in community involvement projects with the hotel’s management team.
5. Maintain a business environment aligned with the code of conduct and company vision.

Desired Skill & Expertise

Qualifications:

1. Bachelor’s degree in Hospitality Management, Event Management, Business Administration, or a related field (preferred).
2. Proven experience (3+ years) in event management, hospitality, or venue operations.
3. Strong leadership, organizational, and problem-solving skills.
4. Excellent communication and customer service abilities.
5. Knowledge of event planning software and hotel management systems.
6. Ability to work flexible hours, including weekends and holidays.