Vendor Admin

Bachelor of Business Administration(Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

• Ensure to service all NHL strategic partners (Contractors & Consultants) visiting the Engineering admin department (front office).
• Ensure to service NHL customer(s).
• Promote and sell additional value proposition Services/ Products offered by NHL.
• Play a key role in coordinating between Customers/ Partners and NHL function(s).
• Play the role of mediator to manage any conflict arise between customer(s) and vendor(s).

Generic Accountability

Payments

• Service customer(s) / vendor(s) submitting payments requests.
• Review the payments submitted to ensure in line with the SOP e.g. validity of vendors KYC documents, payment form are correctly filled, etc.
• Play the role of quality assurance, and be the first line of defence of the department by ensuring authenticity of the documents.
• Ensure to process all the payments in the system.
• Coordinate between all the function and follow-up on the progress payments.
• Communicate the rejection reasons to customer(s) / vendor(s) on behalf of the other functions.
• Receive the updated documents or information from customer(s) / vendor(s), and ensure in line with requirement.

Vendor Registration & Renewal

• Service vendor(s) submitting registration requests to enlist with NHL (National Housing Loans).
• Review the request submitted to ensure in line with the requirement to enlist vendor(s).
• Ensure to apply a thorough due diligence when vetting vendor(s) KYC/ All required documents to enlist.
• Manage vendor(s) expectation, and ensure this process completed within SLA.
• Service vendor(s) submitting to renewing the registration with NHL (National Housing Loans).

Tendering & Project Awarding

• Receive and Evaluate all submitted tenders.
• Ensure all supporting documents in line with the SOP, and up to date.
• Complete tender vetting process, and apply the UAE Tender Law.
• Ensure all arrangement are completed before tender opening meeting e.g. Booking appointment, sending communication to all participated vendor(s), etc.
• Represent the department in tender opening meeting.
• Responsible of communicating the tender result to all parties, issue announcement letter, obtain management signoff.
• Service customer(s) / vendor(s) inquiring the progress of awarding letter.
• Collaborate with CS & CAD to ensure the pending awarding letter are processed within SLA.

COMPLAINT MANAGEMENT

• Accommodate all walk-in customer(s) sharing dissatisfaction of the progress of their project, or dissatisfaction of the vendor(s) project management.
• Ensure to play the role of a mediator when liaising between the three parties.
• Propose solutions feasible for all three parties, and ensure implanted once agreed.
• Process all customer(s) request when breaking contracts/ project withdrawal.
• Maintain a report of all customer(s) fall under the complaint queue, and present all the findings to management with a recommendation (Route Cause Analysis).

Others

• Receive customer(s) requests e.g. Release of Performance Bonds, Letters, etc.
• Collaborate with all internal stakeholders to ensure customer(s) expectation met when requesting any letters related to EAD.
• Maintain reports between EAD and other NHL functions.
• Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.
• Authorised to take decisions as per the approved authorisation matrix.

Desired Candidate Profile

Qualifications

• Diploma/ Bachelor Degree from a reputable university or equivalent professional qualification/ equivalent practical experience.
• Minimum 5 years of relative business experience.
• Preferred to have experience in Client Care/ Customer Service / Call Centre.

Company Industry

• Banking
• Broking

Department / Functional Area

• Administration

Keywords