UX Researcher

We are seeking a talented and experienced UX Researcher to join our CNS team. As a UX Researcher, you will play a crucial role in understanding user behaviors, needs, and preferences to inform the design and development of our products. You will conduct qualitative and quantitative research, collaborate with cross-functional teams, and advocate for user-centric design principles.

Responsibilities:

1. User Research:
   Plan and conduct user research activities, including usability studies, interviews, surveys, and user testing, to gather insights into user behaviors and preferences.
2. Data Analysis:
   Analyze research findings and translate them into actionable recommendations for design and development teams. Create and maintain user personas to represent different user segments, ensuring a deep understanding of user motivations and goals.
3. Usability Testing:
   Plan and execute usability testing sessions to evaluate the usability and effectiveness of prototypes and products.
4. Competitive Analysis:
   Conduct competitive analyses to identify industry trends, best practices, and opportunities for innovation.
5. User Journey Mapping:
   Develop user journey maps to visualize and communicate user interactions and touchpoints across various channels.
6. Feedback Collection:
   Establish mechanisms for collecting and analyzing user feedback, ensuring continuous improvement of products.
7. Advocacy:
   Advocate for user-centric design principles within the organization, fostering a user-centered culture.