UX Researcher

As a UX Researcher at Careem, you will play a pivotal role in driving a user-first approach across our products and experiences. You will bring innovative research practices to the table, shaping and influencing product experiences throughout the entire product lifecycle.

Collaborating closely with product managers and design partners, you will apply design thinking methodologies to craft impactful, user-centered solutions. Using compelling storytelling techniques, you will communicate insights, educate teams, and build deep user empathy across stakeholders, ensuring that the voices of our users are at the heart of every decision we make.

Responsibilities

• Partner closely with product and business teams to uncover key opportunities for research that drive impact.
• Be a champion for the people who use our products, advocating for their needs and shaping experiences that truly matter.
• Lead the design and execution of research projects end-to-end, leveraging a diverse range of methodologies to uncover actionable insights.
• Craft studies that explore both the "why" behind user behaviors and the "what" of their attitudes.
• Navigate ambiguity and thrive in a fast-paced environment by prioritizing research plans, aligning stakeholders, and delivering insights with speed and precision.
• Share findings in clear, engaging, and innovative ways that inspire action and drive decision-making.
• Collaborate seamlessly with teams across design, product, content strategy, engineering, and marketing to create cohesive and meaningful experiences.
• Deliver insights that spark creativity and validate design decisions, driving user-centric innovation at every step.
• Work independently, with the autonomy to shape your research approach while staying connected to Careem's overarching purpose and values.

What you'll need

• Bachelor's degree with 2+ years of relevant experience within user experience, applied research setting, and/or product research and development.
• Demonstrated understanding of a range of research processes and methods: qualitative and quantitative, attitudinal and behavioral.
• Solid understanding of the product development lifecycle and how research can help at each stage.
• Exceptional written, verbal, and visual communication and storytelling skills; ability to distill complex ideas into concise and accurate narratives.
• Interest in and experience executing hands-on, primary research.
• Experience translating research findings into strategic narratives.

Preferred Qualifications

• Experience with consumer products, consumer insights, or product development.
• Degrees in a human behavior related field, such as Human-Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or Economics.
• Fluent in English/Arabic or English/Hindi/Urdu.