UX Designer (Emiratisation)

Job Description

In order to create best-in-class experiences for our customers, we are looking for a talented UX Designer with experience delivering end-to-end UX products and services. This role is based in Dubai and is for UAE Nationals only.

You should be a passionate and curious design specialist who can deliver high-quality designs and prototypes, and thrive in a fast-paced, innovative, collaborative and delivery-focused environment. You enjoy being hands-on throughout the design lifecycle, and thrive delivering designs that focus on delighting customers and improving their experiences. You can manage team and stakeholder relationships, and you are comfortable working within a distributed team environment.

You will work closely with our other designers across our Tribes, to ensure a consistent UX and design experience across our digital product suite. You will be guided by the business and UX priorities, and work with the UX team and product stakeholders to deliver to those priorities.

Success for this role is defined by the quality of the customer experience, the consistency of deliverables, your ability to work successfully as a team, and the team's contribution to the Business KPIs.

Responsibilities

Day to day you will:

• Design and deliver product visualisations, with input from Designers, Product Owner and Engineers.
• Work with the Senior UX Designers, Product Owners, and Engineers to develop customer journeys, service blueprints, story maps, task flows, wireframes, prototypes and designs that will deliver against the customer and business needs, product vision and objectives.
• With our UX Researchers to conduct user research, and use the outcomes from research activities to drive design decisions and facilitate learnings across the Tribe designers, Product Owners and Engineers.
• Understand and help to define personas, user journeys and service blueprints.
• Explore solutions and refine concepts going from early wireframes to high-definition designs.
• Build prototypes to help validate and communicate designs.
• Identify and conduct user interface experiments in collaboration with other Tribe designers and Product Owners; analyse data from real life experimentation, including user testing.

Collaborate with other designers within and across the Tribe to problem solve design challenges and maintain a level of design consistency across our digital suite.

Qualifications

• 2+ years in a Product Design role in a high-performing agile organisation.
• Passionate about UX and Design and driven by doing the right thing for customers and end-users.
• Solid knowledge of visual design principles.
• Workshop planning, design, and facilitation, both in-person and remote.
• Knowledge of UX research methods and the ability to plan and conduct both qualitative and quantitative research.
• Communicating research insights through the creation of journey maps, personas or archetypes, service blueprints, wireframes, and prototypes.
• Advocating for UX Design practices and processes.
• Experience of working with design systems, and with design and prototyping tools such as Figma and Miro.
• Team player with a positive attitude who genuinely cares about working as part of a team and helping others.
• Strong written and verbal communications skills in English and Arabic.
• Knowledge of Banking, Fintech or Investment is a bonus.

About Us

The leading financial institution in MENA

While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first.

Together, we pioneer key innovations and developments in banking and financial services.

Our mandate is to help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders' value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.