User Experience Researcher

• Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or any related field.
• 12+ years of relevant experience in consumer-facing business domains.
• Expert in Quantitative research (Log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.).
• Experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.).
• Comfortable with planning, scoping, conducting, analyzing, and communicating research.
• Experience in evaluating, negotiating, and working with external research vendors.
• Ability to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data.
• Ability to demonstrate critical thinking beyond business requests.
• Great storyteller and communicator, able to speak fluently to business people, product teams, designers, engineers, and other stakeholders (in English).
• Enjoys collaborative work in a dynamic, data-driven, and creative environment.

Responsibilities:
General Role Expectations:

• Translates business problems into research projects and programs that go deep or wide across the business.
• Develops and delivers research insights answering key questions that deliver on multiple value propositions, informing internal stakeholders and other disciplines to make decisions at the company-, BU-, and Product-level (e.g., priorities, product value proposition, product design, design process, market strategy, data frameworks, data needs, etc.).
• Leads end-to-end research activities (e.g., objectives, hypotheses, methodology, execution, findings, communication), both individually and by coordinated efforts over extended time periods.
• Collaborates regularly with Principals in other verticals to create processes and knowledge sharing that benefit the larger UX Research organization.

• Ability to drive cross-functional collaboration via research insights/activities.
• Innovation on approach to primary research efforts, data triangulation, and Research communication.
• Proven ability to lead a complex program of research that impacts multiple business areas.

Research Skills:

• Research approach; creating alignment considering the pros and cons of various research methodologies, techniques, and tools for high quality craftsmanship and results to advance business objectives; providing advice on and pursuing research questions with a lack of alignment when the opportunity provides an impact to the business unavailable in the normal course of research.

Communication & Collaboration:

• Collaborates and leads projects across all types of cross-functional groups – bringing the voice of consumers and partners.
• Shows excellent communication skills; tailored communication style for different audiences, concise and to the point. Is a role model for others in the organization on how to compile and share insights.
• Develops and implements agreed standards of research excellence across the organization. Institutes and participates in craft defining activities.