Unit coordinator - Variable Channels (Outsource Role) | Dubai, UAE

Unit coordinator - Variable Channels (Outsource Role)

Company: ADIB - Abu Dhabi Islamic Bank
Location: Dubai, United Arab Emirates

Job Description

Role: Unit coordinator - Variable Channels

Role Purpose:
To enhance support function to frontline staff by timely & error-free processing of DSU Asset finance by abiding by ADIB Policies & Procedures.

Key Accountabilities of the role:

• To meet the KPI as defined by management on asset file processing for CRM Approvals/RFO/Card center disbursements.
• To ensure all applications entered into the system are error-free and as per policy.
• To ensure cases are proposed under ADIB Product, Policy & Procedures, due diligence, and bank's Dos & Don'ts policies.
• To communicate with the frontline if the proposal violates the policy and resolve the discrepancy.
• To re-submit the rejected cases to the relevant department ensuring the rejection reasons are fully covered.
• Maintain defined MIS as per business requirements.
• Handle adhoc requests as per business requirements.
• Identify and close process gaps to improve efficiency to ensure a seamless customer experience.
• Adhere to ADIB policy/procedure.
• To attend assigned training for self-development.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of retail banking products & services.
• Business communication skills.
• MS Office proficiency.
• Good knowledge of UAE banking practices, regulations & risks.
• Computer skills, typing skills, management information skills, and ability for mature handling of stakeholder and internal customer relationships.