UAE NATIONAL (EMIRATI) - CONSULTANT CUSTOMER SERVICE

Responsibilities:

• Greet and welcome customers as they enter the store, providing a warm and inviting atmosphere.
• Help and provide product information to customers, assisting them in making informed purchasing decisions.
• Address customer inquiries, concerns, and requests promptly, ensuring their needs are met effectively.

Product Knowledge:

• Develop a comprehensive understanding of our furniture product range, features, benefits, and pricing.
• Provide accurate and detailed information to customers, guiding them through various options based on their preferences and requirements.
• Assist customers in selecting furniture pieces that align with their design preferences, space limitations, and budget.
• Collaborate with the sales team to facilitate smooth sales processes, including product recommendations and upselling opportunities.

Order Processing:

• Help customers navigate the order placement process, ensuring accurate item selection, sizing, and customization options.
• Input customer orders accurately into the system and coordinate with the backend team to ensure timely fulfillment.
• Contribute to maintaining an appealing and organized shop floor by arranging furniture displays and maintaining proper product placement.
• Keep the shop floor clean, well-stocked, and visually attractive at all times.

Problem Resolution:

• Handle customer complaints or concerns professionally and escalate complex issues to the appropriate higher-ups when necessary.
• Offer solutions and alternatives to resolve problems, aiming to exceed customer expectations.
• Collaborate with fellow associates and team members to create a positive and cohesive work environment.
• Share insights and feedback from customer interactions to contribute to the improvement of customer service processes.

Store Operations:

• Assist in inventory management by conducting regular stock checks and communicating stock levels to management.
• Support in-store events, promotions, and sales initiatives to drive foot traffic and boost revenue.

Desired Candidate Profile:

• UAE National with Family Book
• Communication Skills
• Team Player
• Result-oriented
• Customer Focus

Location: Al Mina Center, Abudhabi

Working Days: 6 days / 1 day off

Working Hours: 9 hours including 1 hour break - 8 hours working

Salary: 6500 AED + NAFIS + Store incentive + Medical Insurance

Employment Type: Full Time

Company Industry: Retail

Department / Functional Area: Helpdesk, Customer Service, Telecalling

Keywords: Emirati, UAE National, Abudhabi, Family Book