Travel Retail - Jo Malone London - Service Experience Coach - Dubai Airport

Travel Retail - Jo Malone London - Service Experience Coach - Dubai Airport

The Service Experience Coach will be responsible for ensuring accounts exceed their sales targets through working on the counters and leading by example to ensure excellence in product knowledge and exceptional high-touch service, whilst maintaining all hygiene standards. The position is required to work alongside Jo Malone London stylists through coaching, feedback, and the execution of the Service Accreditation Programme.

The Service Experience Coach will, as and when requested, assist with any Jo Malone London basic trainings and workshops, as well as participate in retail and special events as necessary.

Candidates must have experience working within fragrance, the luxury sector, and preferably airport retail experience.

Travel Retail is a fast-paced, dynamic, and entrepreneurial environment. Candidates should have a positive, flexible, hands-on, and committed approach.

All applicants are required to speak fluent English and be based in Dubai.

No relocation package is included.

Candidates might be required at times to travel within their role to meetings and conferences.

This role is grade 7.

Qualifications

1. Experience in in-store and digital education
2. Exceptional and proven coaching skills
3. Excellent verbal and written communication skills, both in person and virtually
4. Results driven & action oriented
5. Excellence in execution
6. Business acumen: good analytical and commercial skills
7. Able to drive and facilitate change
8. Experience in conflict and interpersonal interactions
9. Extensive knowledge and experience in the retail beauty industry
10. Proven ability to build collaborative relationships with retailers, direct reports, and peers
11. Exemplifies our brand code of kindness
12. Digitally-savvy: presence and experience in social media

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-AE-