Travel Desk Sales Representative

Job title: Travel Desk Sales Representative

Location: Dubai

Terms: Permanent & Full time

Salary/Range: Not Disclosed

Requirement: UAE Experience is mandatory

About us: Aliyas Group is founded by Mr. Ummed Ali Khan in 2007 with the launch of its two flagship companies Land Transport and Bus Rental. In short span of time, the group has expanded its wings into multiple verticals like Commercial Broker, Tours and Travels, Manpower supply Real Estate etc.

Job Summary: The Travel Desk Sales Representative is responsible for providing exceptional customer service and driving sales of travel-related products and services. This role involves understanding customer needs, offering tailored travel solutions, and ensuring a seamless booking experience. The ideal candidate will possess excellent communication skills, a passion for travel, and a strong sales acumen.

Key Responsibilities:

Customer Service:

• Greet and assist customers in a friendly and professional manner.
• Respond to customer inquiries via phone, email, and in-person promptly.
• Provide detailed information about travel destinations, accommodations, tours, and transportation options.

Sales:

• Identify customer needs and recommend appropriate travel products and services.
• Upsell and cross-sell additional travel services, such as travel insurance, car rentals, and excursions.
• Achieve and exceed sales targets and performance metrics.

Booking and Reservations:

• Assist customers with booking flights, hotels, car rentals, and other travel-related services.
• Ensure accurate and timely processing of reservations and payments.
• Handle changes, cancellations, and special requests efficiently.

Product Knowledge:

• Stay updated on travel industry trends, new destinations, and promotional offers.
• Maintain comprehensive knowledge of travel products and services offered by the company.
• Attend training sessions and workshops as required.

Administrative Duties:

• Maintain and update customer records and booking information in the company's database.
• Prepare and distribute travel itineraries and documentation.
• Handle travel-related documentation, such as visas and insurance policies.

Customer Relationship Management:

• Build and maintain strong relationships with clients to encourage repeat business.
• Follow up with customers after their trip to ensure satisfaction and gather feedback.
• Address and resolve customer complaints and issues promptly.

Team Collaboration:

• Collaborate with colleagues and management to achieve team goals and objectives.
• Participate in team meetings and contribute ideas for improving sales strategies and customer service.

Qualifications:

Education: High school diploma or equivalent. A degree in travel, tourism, hospitality, or a related field is a plus.

Experience: Previous experience in sales, customer service, or the travel industry is preferred.

Skills:

• Strong interpersonal and communication skills.
• Excellent organizational and time management abilities.
• Proficiency in using travel booking systems and CRM software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• A keen attention to detail and accuracy.

Personal Attributes:

• Passion for travel and a strong knowledge of various travel destinations.
• Enthusiastic, self-motivated, and results-oriented.
• Ability to build rapport with customers and provide personalized service.
• A proactive approach to problem-solving and customer satisfaction.

Working Conditions:

• Full-time position, with occasional weekend and evening hours as required.
• Office environment with potential opportunities for travel.

Salary and Benefits:

• Competitive salary plus commission and performance-based incentives.
• Benefits package including health insurance, paid time off, and travel discounts.
• Opportunities for professional development and career advancement.

Contact Number: 0502658023

Mail Id: [Confidential Information]

Job Type: Full-time

Pay: AED2,000 - AED5,000.00 per month

Experience: sales: 1 year (Preferred)

Language: Arabic (Preferred)