travel agency Operations Manager

Job details

Job type

Full-time

Location

Al-Ayn

Full job description

• Communicate the customer service objective to Managers and Artists.
• Quickly and effectively resolve customer issues.
• Provide ongoing management of travel agencies.
• Develop and lead communication and change management plans for travel.
• Liaise with global and regional directors and local business units to understand their existing and emerging travel requirements and develop solutions for those needs.
• Optimize online booking adoption.
• Drive air and ground transportation savings.
• Optimize hotel and airline spends.
• Enhance the traveler experience and address safety/security needs.
• Monitor Key Performance Indicators for the travel program with reporting.

Responsibilities for Travel Operations Manager

• Responsible for the team's achievement of production goals, delivery of quality work product, and building effective provider relationships throughout the assigned team.
• Develops, translates, and executes strategies or functions/operations into objectives for the assigned territory.
• Responsible for the talent management process throughout territory with a focus on development of key performers, recruitment, succession planning, and performance management.
• Leads the effort or provides direction to review current work processes, procedures, and policies, seeking efficiencies and effectiveness improvements, making sure company objectives are met.
• Leads the effort to implement new business implementations (client, technology, processes) successfully and on-budget.
• Manages overall budget and performance against budget.
• Responsible for evaluating and maintaining operation staffing.
• Identify and communicate risks, issues, and benefits to the operations and/or the customer.
• Provides supervision and coordination of SPD team including coordinators and technicians at the assigned facilities.
• Staff Management (Recruitment, Performance, Training, Absence, and Appraisals).