Transportation Operations Manager

The job is based in Saudi Arabia

Job Overview:

The Chauffeur Services Manager is responsible for overseeing the day-to-day operations of chauffeur-driven services within the rent-a-car company. This role involves managing a team of chauffeurs, ensuring customer satisfaction, maintaining service quality, and improving operational efficiency. The manager will be tasked with scheduling, training, and supervising staff, while also collaborating with the sales and customer service teams to meet company goals.

Key Responsibilities:

1. Team Management:
   Supervise, mentor, and evaluate a team of chauffeurs to ensure they adhere to company standards and deliver exceptional service.
   Conduct regular training sessions to ensure chauffeurs maintain high levels of professionalism and knowledge of the company’s policies and procedures.
   Ensure that all chauffeurs are familiar with routes, traffic patterns, and alternate paths to avoid delays.
2. Service Quality and Customer Satisfaction:
   Ensure that chauffeur-driven services meet the highest levels of quality, safety, and customer satisfaction.
   Address customer inquiries and complaints in a timely and professional manner, ensuring the resolution of issues.
   Develop and implement strategies to enhance customer service and create positive experiences for clients.
3. Scheduling & Fleet Management:
   Coordinate and manage the daily scheduling of chauffeurs to ensure timely pick-ups and drop-offs for customers.
   Collaborate with the fleet management team to ensure vehicles are properly maintained, clean, and ready for chauffeur-driven services.
   Monitor vehicle performance and coordinate with maintenance teams for regular servicing and repairs.
4. Operational Efficiency:
   Ensure efficient and cost-effective use of resources, including optimizing chauffeur schedules and vehicle allocation.
   Monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions as needed.
5. Compliance & Safety:
   Ensure that all chauffeurs comply with legal and regulatory requirements, including driving licenses, insurance, and health and safety standards.
   Conduct regular safety audits and vehicle inspections to ensure all services comply with safety standards.
6. Reporting & Administrative Duties:
   Maintain accurate records of chauffeur performance, customer feedback, and other operational data.
   Prepare reports on key performance indicators (KPIs), including customer satisfaction, chauffeur performance, and operational efficiency.
   Work closely with upper management to discuss business goals, performance metrics, and areas for improvement.

Key Requirements:

1. Education:
   Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).
2. Experience:
   Minimum 3-5 years of experience in a managerial role in the transportation, rental car, or hospitality industry.
   Proven track record of managing a team, preferably in chauffeur services or a related field.
3. Skills and Competencies:
   Excellent leadership and people management skills.
   Strong communication and interpersonal skills.
   In-depth knowledge of customer service principles and best practices.
   Ability to handle stressful situations with professionalism and diplomacy.
   Strong organizational and multitasking abilities.
   Proficient in using scheduling and fleet management software.
4. Certifications (Preferred):
   Valid driver’s license (with a clean driving record).
   First Aid/CPR certification (preferred).

Working Conditions:

1. Flexible working hours, including weekends and holidays.
2. Occasional travel for site visits and operational audits.
3. Must be able to work in a fast-paced, customer-focused environment.