Transport Co-ordinator

Organise, control and monitor the activities of the Tours Bus Drivers on a shift in relation to passenger arrivals, departures, transfers, sightseeing tours and other transport facilities for clients of Arabian Adventures.

Job Outline
Provide meet and assist facilities at the airport to all customers of Arabian Adventures with arrival transfers and co-ordinate a smooth departure from the terminal to their respective hotels. This is done in close co-ordination with airport reps.

In liaison with the Transport Officer, co-ordinate the maintenance of Arabian Adventures fleet of coaches and coasters with suppliers and workshops, ensuring that they are in suitable working condition and roadworthy, thereby providing maximum customer comfort and safety.

Maintain records of hours worked by Tour Bus Drivers in order to monitor overtime levels and ensure that sufficient breaks are given to drivers to rest between duties.

Co-ordinate with external transport suppliers such as Budget Rent-A-Car at the airport to ensure that transfers allocated to them are carried out according to the standards set by Arabian Adventures.

Responsible for answering the company transfer emergency mobile phone to deal with client queries on airport transfers, action change requests by clients with sub-contractors as well as own tour bus drivers.

Provide written reports in cases of any incidents/accidents or complaints from customers related to service delivery and ensure that corrective action is taken in liaison with the Transport Officer.

Conduct training for new drivers advising them on routes, procedures to be followed, maintenance requirements, etc., in order for them to deliver the best service to the clients.

Undertake regular Tour Bus Driver responsibilities on occasions when there is a shortage of manpower or deputise for the Transport Officer during his absence and after office hours.

Co-ordinate with Tour Bus Drivers on shifts in case of emergencies related to flight delays, etc., to reallocate tasks in case of overlap in duties and to provide other transport alternatives for arriving or departing passengers.

Qualifications & Experience
More than 5 years of experience in Driving, Facilities, and Maintenance.
10 Years schooling or equivalent.
Detailed knowledge of UAE road networks and places of tourist interest.
Mechanical knowledge of vehicles, first aid & safety procedures.
Fluency in spoken & written English.
Ability to deal with difficult situations regarding sudden changes in plans related to transport.
Ability to handle customer complaints.