Training program management officer

Develop, implement and manage a Career Development framework including learning and assessment guides, reading bricks, case studies and projects to facilitate learning.

Develop, implement and manage a competency-based career development and succession planning framework for developing competencies to support careers.

Liaise with internal and external training facilitators to develop customized resources according to program facilitation needs.

Liaise, outsource, contract and negotiate with external service providers and consultants to ensure quality of resources developed externally.

Develop, implement and evaluate pilot programs to ensure efficiency.

Develop feedback mechanisms to evaluate and analyze the quality of training resources.

Develop, implement and maintain policies and procedures for conducting organized career development programs.

Implement international best practices and standards to meet worldwide standards.

Implement the annual strategic and operational plan for the section to improve career development services.

Liaise and interface with a range of stakeholders including internal and external clients to facilitate career development programs.

Promote the section within Customs to inform staff of the benefits of career development services in Dubai Customs.

1. Perform all the assigned tasks from the line manager with reliability, honesty, and discretion.

Confidentiality

Maintain confidentiality, integrity, and availability of information in line with Dubai Customs information security policies and procedures to protect information from any disclosure or misuse.