Training & Development Specialist

About this role:

Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in the MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.

The Wio Bank training team is looking for a strong candidate who would play a key role in empowering agents, enhancing skills, and fostering continuous learning. This role involves delivering engaging training programs, supporting On-the-Job Training (OJT), and contributing to the creation of impactful learning content using modern tools.

What you’ll be responsible for:

1. Facilitate onboarding, soft-skills, and operational training sessions for agents.
2. Support content creation to ensure training materials are engaging, accurate, and up to date.
3. Monitor and evaluate agent performance, maintain scorecards, and identify skill gaps.
4. Provide hands-on support during OJT to ensure smooth transitions and consistent productivity.
5. Collaborate with cross-functional teams to align training initiatives with business goals.

What are we looking for?

1. Education: Bachelor’s degree
2. Experience: 2 years’ experience
3. Strong communication, facilitation, and analytical skills.
4. Ability to adapt to fast-paced environments and handle multiple priorities.
5. Familiarity with LMS platforms and modern training tools is a plus.

What is in it for you?

1. Being part of a leading one-of-a-kind financial platform that is revolutionizing the banking industry in the MENA region.
2. Joining a highly performance-driven culture.
3. Peering with talented colleagues coming from top-tier fintech companies from all over the world.
4. Work-life balance is important to us, so you would have 28 working days holidays + up to 14 national holidays per year.
5. Additional perks such as top private health & life insurance, flexible working hours, hybrid work policy, and many more to come!
6. Working in an international environment, with employees from over 40 different nationalities.