Training Coordinator

Responsibilities :

A 360 event management role, leading event logistics across any chosen in-person or online education programs delivered within your supported market

• Partner with Business Education Partners to execute in-person and online education events, from set-up to on-the-ground support, to data analysis of survey & attendance feedback
• Moderate online training sessions
• Maintain the training calendar for supported markets, adding and updating training dates to ensure accuracy of event dates/programs within your supported market
• Manage and maintain event hubs, ensure new events are added and existing events are correctly displayed, hub functionality is correctly working
• Liaise with all cross functional partners to ensure a seamless execution of your events, including external event agencies or suppliers, Finance/Procurement, GCM Team, Business Education Training Partners.
• Based on business needs, support Education Partners by liaising with all cross functional partners.
• Manage the quality assurance of any external suppliers, ensuring frequent feedback is being provided and implemented
• Manage our online help-desk, being the first response and representing the Blueprint brand when answering online support tickets on Blueprint platform and products
• Produce and updating internal marketing collateral, including but not limited to regional visuals and event/program/quarterly wrap-ups
• Partner with XFN's to create custom learning paths using our existing online courses & platform.

Expectations for Business Education Training Coordinator:

• Build out invites, sharing enrollment links and managing RSVP numbers for in-person and online education events. Sharing RSVP numbers with Sales partners on a regular cadence to ensure there's an adequate no. of attendees to run the event
• Set up and moderate online trainings on the required platforms (eg. Intellum LMS, BlueJeans, Zoom, WebEx etc.) to ensure a seamless online education event delivery, including adding polls, handouts, surveys, Q&A's resolving any technical issues, leading a test-run, presenting house-keeping etc.
• Provide on the ground support for Certification Events, including setting up the rooms, testing software & internet bandwidth, setting up laptops and exam proctoring
• Maintain and update the Business Education program tracking document with your market’s education event data, including RSVP & final attendee numbers, and other session details
• Monitor and provide regular reporting to support global programs/initiative and any other newly introduced educational programs
• Partner with Program Managers on new program launches, building out new processes & training global team on implementing these processes, based on expertise & feedback
• Manage our online help-desk, responding to user queries relating the Blueprint platform and products within the 24 hr SLA, ensuring you're collaborating frequently with the global Business Education team, staying upskilled on any new product or platform changes
• Be the CLP expert within your region: supporting the Business Partner with technical guidance & showcase platform functionality all while adhering to our 7 day response SLA
• Support with any language translations within the region when needed, occasionally support other regions globally when required
• Gather and share feedback and insights on the processes, trainings you support and tools which are being used

Skills, Competencies, and Tools Required:

• 1-3 years of work experience providing all round training event management support and coordination
• Fluency in English
• Leading or facilitating virtual events with variety of online delivery tools
• Ability to manage and prioritize multiple projects simultaneously
• Efficient and organized with excruciating attention to detail
• Critical thinking and problem-solving skills essential / works well under pressure
• Ability to deliver high-quality work within tight timelines
• Excellent communication skills (written and verbal)
• Self-motivated with the ability to work independently and on multiple initiatives in a fast-paced, constantly changing environment
• Strong customer service orientation while maintaining a high level of integrity and confidentiality
• Coordinate course enrollment and scheduling on a long-term and short-term basis
• Generate standard and ad-hoc reports
• Proficient in Google Suite and Microsoft Office
• Familiarity with event platform tools: LMS, Splash, BlueJeans, Zoom, Webex
• Basic troubleshooting IT skills preferred, especially email, spreadsheets, and exam delivery software
• A good sense of humor, a positive attitude and great teamwork skills

Other (nice to haves):

• Bachelor's degree or similar work experience
• Digital marketing experience
• Learn/Education background
• Global/International work experience