Trading Support Specialist Vip | Binance | United Arab Emirates
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Job Responsibilities:
- Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products.
- Provide dedicated and prompt support to our institutional and VIP customers via different communication channels.
- Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API.
- Be the first line support for all account and system related issues.
- Serve as the representative of VIP customers to internal teams including account, finance, risk, and products.
- Collect customer feedback and manage projects to realize the product change requirements.
- Provide system and product updates to customers to ensure they are aware of all the major changes in time.
Job Requirements:
- Minimum of 3 years of relevant experience in financial services, technology and/or customer support.
- Experience in real-time client-facing support functions, preferably with high priority clients.
- Understanding of trading platforms or exchanges, e.g. knowledge of trading orders.
- Understanding of the use of API in communicating with a trading platform.
- Hands-on experience in API trading is a strong plus.
- Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus.
- Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures.
- Outstanding problem-solving capabilities including solving issues under high pressure.
- Excellent communication skills to facilitate cross-departmental communication.
- Able to participate in an on-call rotation, as required by the business.
Working at Binance:
Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities. Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless. Tackle fast-paced, challenging, and unique projects. Work in a truly global organization, with international teams and a flat organizational structure. Competitive salary and benefits. Flexible working hours, remote-first, and casual work attire.
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.