Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
Ensure that a high level of professional rapport is developed and maintained with all customers.
Follow up on all customer enquiries and direct customers to the correct DHL department where further information is required.
Manage all customer-related information by communicating to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information.