Teller

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job Purpose:

Provide general banking services such as receiving deposits, withdrawal of cash, and cash management as per Bank’s policies etc. Issue DD’s, MCs and passing Internal Transfers.

Principal Accountabilities:

Work Management

Ensure the correct receipt/payment of cash and accurately credit/debit the customers' accounts and acknowledge the receipt to the customers.

Issue DDs (demand drafts) and exchange currencies by observing the procedures such as identification of the customer, authenticity of the draft, applying the approved exchange rate etc. to protect the interest of the customers and the Bank.

Make the payments/inter-account transfer within the authority limit and for the transactions beyond the limit, obtain approval from the concerned official, to ensure not to overdraw customer’s account without approval.

Provide any other service as directed to support the overall banking operations of the Branch.

Take interest to cross-sell or refer for Bank’s products and services to support the achievement of Bank’s targets.

Maintain and improve customer queue time for teller services monitored through Que-matic Productivity Report - less than 3 minutes.

Over and above the existing duties and responsibilities, Tellers are required to issue Managers Cheques (MCs) to customers; they will also be responsible for processing all Internal Transfer cheques and requests at their end only.

Check the postings carried out by the other Teller against the day’s transactions’ journal and sign on the report.

At the end of the day transfer all the cash to HT and print the cash proof obtain HT signature. Any over/short inform the HT and BOM immediately.

Guide and encourage customers to use our digital channel for all the cash deposits and withdrawals.

Service and Quality

Ensure strict adherence to laid down procedures to avoid delay, errors, irregularities, and risks to improve service standards on a continuous basis to support the Bank’s quality initiatives and to improve customer satisfaction.

Take initiative to deliver satisfying customer service to each visiting customer by providing fast, accurate, efficient, and courteous service.

People

Identify the area of self-development in line with the Bank’s competency guidelines and prepare and execute the action plan in agreement with the supervisor. Moreover, participate in e-learning and other training initiatives as required by the supervisor as well as HR.

Requirements:

Education and Experience:

Graduate, preferably in a commercially oriented discipline or Diploma in business/finance related subjects.

2 to 3 years of Retail banking experience with a good understanding of Teller/Cash Transactions.