Telesales Manager

Bachelor of Technology/Engineering, Bachelor of Commerce, Bachelor of Arts, Bachelor of Architecture

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

• Develop and implement effective telesales strategies that align with company goals and drive revenue growth.
• Monitor and analyze team performance metrics, ensuring targets are met and identifying areas for improvement.
• Conduct regular training sessions to enhance the team's selling skills and product knowledge.
• Utilize CRM tools to manage leads and opportunities, ensuring accurate tracking of sales activities.
• Collaborate with marketing to create compelling sales campaigns tailored to target audiences.
• Recruit, mentor, and evaluate telesales representatives to build a high-performing team.
• Prepare and present sales forecasts and reports to senior management, highlighting trends and opportunities.
• Implement best practices in customer engagement to enhance customer satisfaction and retention.
• Adapt to changing market conditions and competitor strategies, making data-driven adjustments as needed.

Desired Candidate Profile

• Bachelor's degree in Business Administration, Sales, or a related field; an MBA is a plus.
• Minimum of 5 years of experience in telesales or inside sales, with at least 2 years in a managerial role.
• Proven track record of meeting or exceeding sales targets in a fast-paced environment.
• Strong knowledge of CRM software and sales analytics tools for effective performance tracking.
• Exceptional communication skills, both verbal and written, to engage clients and motivate the team.
• Ability to lead and inspire a team, fostering a culture of success and accountability.
• Experience in managing diverse teams and understanding different cultural nuances in sales.
• Analytical mindset with a knack for problem-solving and strategic thinking.
• Fluency in English is required; proficiency in additional languages is highly desirable.
• Demonstrated resilience and adaptability in a constantly evolving business landscape.