Telesales Executive

The Tele-sales Executive must have good communication skills and the ability to change the customer experience in a positive way in accordance with AGMC standards.

The Tele-sales Executive is responsible for supporting customers by providing information and handling their inquiries and concerns in a professional manner.

Responsibility:

• Research and contact prospective clients, qualify leads, and arrange suitable appointments for the Sales Team.
• Call and maintain relationships with existing customers.
• Contact data will come from our CRM system, supplemented by external lists.

Key Tasks:

• Qualify sales leads in line with corporate's target customer criteria.
• Generate and book in excess of 20 qualified leads per day.
• Contact 100 new prospect accounts per day.
• Collate information on prospective clients.
• Actively manage the client database to ensure information is accurate and kept up to date for direct mailing activities. Identify past prospects due for follow-up calls.
• Log all calls and monitor success rates.
• Produce regular reports on activity levels.
• Follow-up specific marketing campaigns.
• Work with field sales to support them in achieving corporate sales objectives.
• Present corporate in an accurate and positive manner on the phone.

Skills and Qualifications:

• Intelligent and quick-witted, able to rapidly assimilate new products and services.
• Excellent oral communication skills and superb listening skills.
• Professional phone manner with a consultative approach and tone of voice.
• Highly organized and self-motivated with the ability to prioritize tasks.
• Confident in overcoming rejection and setting challenging goals on a daily basis.
• Must work accurately, under pressure, to meet strict deadlines.
• Interpersonal skills to work with staff across the whole company.
• Have sufficient analytical experience to complete research identifying relevant information on prospective customers.
• Commercially minded with experience of working to achieve targets.
• Preferably English and Arabic speakers.
• Preferably has A-level or Graduate level education or equivalent.
• Demonstrable success in Tele-sales, telemarketing, or tele-research roles including setting appointments for field sales colleagues.
• Effective in exposing prospects' key business drivers and matching these to the company.