Telesales Executive

Job Overview:

We are seeking a dynamic and results-driven Telesales professional to manage leads generated through various marketing channels. The ideal candidate will be responsible for coordinating, tracking, and following up on leads while actively engaging in telesales to nurture prospects for reassigning to agents. This role is essential to maximizing sales potential and ensuring a seamless process from lead generation to conversion.

Key Responsibilities:

1. Lead Management:
   • Receive, organize, and prioritize incoming leads from multiple sources (sales team, online platforms, social media, email campaigns, etc.).
   • Maintain and update Salesforce CRM with accurate and timely information.
   • Assign leads to the appropriate sales team members based on the nature and qualification of the lead.
2. Lead Qualification:
   • Prescreen and qualify leads based on company criteria.
   • Conduct initial phone calls with leads to gather necessary information and assess potential.
   • Follow up with leads via calls, emails, or other communication channels to keep them engaged and move them along the sales funnel.
3. TeleSales:
   • Make outbound sales calls to cold leads, providing them with product/service information and passing qualified leads to the sales team.
   • Address customer inquiries, resolve complaints, and provide necessary information to convert prospects into customers.
4. Reporting & Analysis:
   • Provide regular reports on lead status, connectivity, and outcomes to the performance manager.
5. Cross-Department Collaboration:
   • Work closely with the marketing team to understand ongoing campaigns and optimize lead conversion strategies.
   • Coordinate with the sales team to ensure smooth handovers of qualified leads and provide feedback on lead quality.
6. Customer Relationship Management:
   • Maintain strong relationships with customers and prospects through regular follow-ups and a high level of customer service.

Qualifications & Skills:

• Proven experience in telesales, lead coordination, or a similar role.
• Excellent communication and interpersonal skills.
• Ability to handle high volumes of leads and prioritize tasks effectively.
• Proficiency in using Salesforce and other lead tracking tools.
• Highly motivated with a strong desire to meet and exceed marketing targets.
• Ability to work in a fast-paced, target-driven environment.

Preferred:

• Experience in the Dubai Real Estate sector.
• Familiarity with Salesforce CRM and understanding of Excel to maintain data and provide reports.