Telesales Executive

Job Overview:

We are seeking a dynamic and results-driven Tele-sales professional to manage leads generated through various marketing channels. The ideal candidate will be responsible for coordinating, tracking, and following up on leads while actively engaging in tele-sales to nurture prospects for reassigning to agents. This role is essential to maximizing sales potential and ensuring a seamless process from lead generation to conversion.

Key Responsibilities:

1. Lead Management:
   • Receive, organize, and prioritize incoming leads from multiple sources (sales team, online platforms, social media, email campaigns, etc.).
   • Maintain and update Salesforce CRM with accurate and timely information.
   • Assign leads to the appropriate sales team members based on the nature and qualification of the lead.
2. Lead Qualification:
   • Pre-screen and qualify leads based on company criteria.
   • Conduct initial phone calls with leads to gather necessary information and assess potential.
   • Follow up with leads via calls, emails, or other communication channels to keep them engaged and move them along the sales funnel.
3. Tele-Sales:
   • Make outbound sales calls to cold leads, providing them with product/service information and provide leads to sales team.
   • Address customer inquiries, resolve complaints, and provide necessary information to convert prospects into customers.
4. Reporting & Analysis:
   • Provide regular reports on lead status, connectivity report and outcomes to performance manager.
5. Cross-Department Collaboration:
   • Work closely with the marketing team to understand ongoing campaigns and optimize lead conversion strategies.
   • Coordinate with the sales team to ensure smooth handovers of qualified leads and provide feedback on lead quality.
6. Customer Relationship Management:
   • Maintain strong relationships with customers and prospects through regular follow-ups and a high level of customer service.

Qualifications & Skills:

• Proven experience in tele-sales, lead coordination, or a similar role.
• Excellent communication and interpersonal skills.
• Ability to handle high volumes of leads and prioritize tasks effectively.
• Proficiency in using Salesforce and other leads tracking tools.
• Highly motivated, with a strong desire to meet and exceed marketing targets.
• Ability to work in a fast-paced, target-driven environment.

Preferred:

• Experience in the Dubai Real Estate sector.
• Familiarity with Salesforce CRM & understanding of Excel to maintain data & provide report.