Telesale Team leader

Responsibilities:

• Team Management: Lead and support a team of call center agents.
• Performance Monitoring: Track and analyze performance metrics, providing feedback and coaching.
• Training and Development: Conduct training sessions to enhance agent skills and knowledge.
• Quality Assurance: Ensure high-quality customer interactions and adherence to company policies.
• Problem Resolution: Address escalated customer issues and provide solutions.
• Scheduling: Manage shift schedules to ensure adequate coverage.
• Reporting: Prepare regular reports on team performance and customer feedback.

Requirements:

• Experience: Proven experience in a call center environment, with leadership responsibilities.
• Skills: Strong communication, leadership, and problem-solving abilities.
• Education: Bachelor's degree or equivalent experience preferred.
• Technology: Proficiency in call center software and MS Office.