Telephone Operator - DoubleTree by Hilton Sharjah

Job Description - Telephone Operator - DoubleTree by Hilton Sharjah (HOT0BEMG)

Job Number:

HOT0BEMG

Work Locations:

DoubleTree by Hilton Sharjah Waterfront Hotel & Suites Sharjah Al Majaz waterfront Sharjah 500200

As a Telephone Operator, you are expected to answer hotel telephone and direct calls to the appropriate extension or room. Clearly communicate with guests regarding hotel information and emergencies. Contact hotel executives and city services in cases of emergency.

What will I be doing?

As a Telephone Operator, you must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses when required.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
• Follow company brand standards.
• Assist other departments as necessary.
• Answer calls originating from external and internal sources.
• Direct callers to the appropriate extension or room.
• Assist guests with directions or other required information.
• Communicate to callers in a clear and concise manner.
• Input/write messages using proper grammar and spelling.
• Verify names and telephone numbers.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company:

• Operate facsimile to send