Telephone Operator (171130)

Shangri-La Hotel Qaryat al Beri, Abu Dhabi

Service Associate - Telephone Operator (Rooms Division)

We have a great opportunity for a great communicator to join the team as a Telephone Operator. The successful applicant will be able to communicate effectively and understand what it means to give great service.

What are we looking for?

• Excellent communication skills.
• Courteous and friendly manner.
• Strives to give great service at all times.
• Efficiency and punctuality.
• Previous experience in customer service.

What will you do?

• Interact with clients and understand their needs.
• Answer calls promptly.
• Work with colleagues to keep excellent service standards.
• Be prepared to assist other Shangri-La colleagues/departments in a thoughtful manner.
• Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.
• Lives and breathes the Shangri-La Values.