TELEPHONE OPERATOR

Telephone Operator

Employment Type: Full-time

Company Location: La Suite Dubai Hotel & Apartments

Feel the energy of Dubai in an exceptional location near Dubai Media City on Sheikh Zayed Road at La Suite Dubai Hotel & Apartments. Guests staying at this modern hotel will find elevated comfort just moments from Dubai Internet City and Palm Jumeirah. Feel relaxed in elegant rooms, studios, and apartments with stunning panoramic views of the city and Arabian Gulf.

1. Speaks clearly, distinctly, and with a friendly, courteous tone.
2. Uses listening skills to put callers at ease and obtains accurate, complete information.
3. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
4. Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events.
5. Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
6. Places outgoing calls.
7. Receives guest messages and delivers the same to the guest.
8. Logs all wake-up call requests and performs wake-up call services.
9. Provides information about hotel services to guests.
10. Understands the telephone operator board or PBX switchboard operations.
11. Provides paging services for hotel guests and employees.
12. Knows what action to take when an emergency call is required.
13. Assists in reporting telephone equipment or service complaints and problems.
14. Follows telephone etiquette.
15. Trains or assists with training new telephone operators in performance of job duties.
16. To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.
17. Multitasking abilities will always come in handy because a switchboard operator may be asked to do other jobs as well.
18. Must be polite and courteous while answering the phone.
19. Open and close telephone functionality on the hotel front office software.
20. Keep records of calls placed and received by all departments and recording the call charges.
21. Update directory information on the front office software.
22. Provides a paging service for hotel guests and employees.
23. Processes guest wake-up calls.

1. 1 year experience in Rooms or related professional area within a luxury hotel.
2. Proven track record in high-class lifestyle resort hotels.