Telephone Operator

Radisson Dubai DAMAC Hills is looking to strengthen our team with a passionate Telephone Operator.

We are proud of our 481 room hotel (90 suites) overlooking the Trump Golf Course, within the DAMAC Hills Community in Dubai Land. To create many memorable moments for our guests, we will have 4 F&B outlets - Fire Lake Grill restaurant, Hessa St. Kitchen serving authentic Asian favorites a la carte, Hills Pool Deck, and Issei, a trendy Nikkei fusion restaurant & bar at our rooftop. In addition to the above, we also have 4 meeting & event spaces and a busy in-room dining service.

Besides being part of a talented and young team, the chosen talent will benefit from being part of Radisson Hotel Group (RHG), one of the fastest growing international chains. One of its core beliefs is, 'We Grow talent, and Talent Grows Us.'

As Telephone Operator, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Key Responsibilities of the Telephone Operator:

• Directs calls to guest rooms, staff, or departments through the switchboard.
• Places outgoing calls.
• Receives guest messages and delivers the same to the guest.
• Logs all wake-up call requests and performs wake-up call services.
• Provides information about hotel services to guests.
• Understands the telephone operator board.
• Provides paging services for hotel guests and employees.
• Experience in handling Room Service calls is a plus.

• Experience in guest relations beneficial but not essential.
• Hands-on approach with a can-do work style.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions and take ownership for duties and tasks assigned.
• Personal integrity, with the ability to work in an environment that demands excellence.
• Experience of working with IT systems on various platforms.
• Strong communication skills.