Telephone Operator

Company Description
Founded in 2008 by Serge Trigano and his sons Jrmie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our Commitment To Diversity And Inclusion
Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description
Step into the lively role of Telephone Operator at Mama Shelter Dubai! You'll be the welcoming voice that ensures our guests feel right at home with every call. Let's make every conversation count!

THE MISSION

• Welcoming Voice: Answer all incoming calls promptly and cheerfully, ensuring every guest feels valued and appreciated!
• Guest Support Champion: Handle inquiries, requests, and reservations with a positive attitude, providing the best service possible!
• Information Guru: Share information about our facilities, services, and local attractions to enhance the guest experience!
• Communication Hub: Transfer calls to the appropriate departments and ensure seamless communication throughout the hotel!
• Emergency Ready: Be prepared to handle emergency situations with composure, following all safety protocols!
• Logbook Keeper: Maintain accurate records of calls and messages to ensure clear communication within the team!
• Team Player: Collaborate with other departments to support guest needs and enhance overall service!

If you're ready to light up the phone lines at Mama Shelter Dubai, we're eager to connect with you! Let's make each call a joyful moment for our guests!

Qualifications

MADE FOR YOU ONLY IF

• You're the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky.
• You're as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest.
• Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here!
• You own your oops moments: Mistakes happen you own them, learn from them, and help the team avoid them next time.
• Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts.
• You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault.

Your Little Extras

• You always follow through: When you commit, you deliver. Every time.
• Team player (and solo star): Whether you're working with the squad or flying solo, you nail it.
• Your vibe is positive & approachable: You've got that energy that lifts the room, for both your colleagues and guests.
• You know your people: You take the time to get to know your teammates and our guests. Relationships matter.
• You've got everyone's back: We're all in this together one big family making magic happen.

We're Sure You Know The Beat

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview, we will see you at Mama or online, be ready!
(chorus x2 depending on the position)
Last verse: Mama won't leave you wondering; you will have an answer from us whatever the outcome.

Thank you for applying! Good luck!