Telephone Operator

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

1. Ensure proper functioning of telephone equipment in the hotel at all times and implement correct telephone operating procedures.
2. Handle any guest complaints and/or remarks; provide a response as soon as possible.
3. Handle phone calls and forward any messages received for the guest.
4. Record and give wake-up calls.
5. Report all telephone defects to the technical department.
6. If the electronic system is down, record all chargeable calls and post them on the guest’s invoice.
7. Utilize correct process and procedure when handling confidential guest information.
8. Take down and relay messages.

Qualifications

1. High school diploma or equivalent.
2. Excellent communication skills, both written and verbal required.
3. Excellent organizational skills and ability to find solutions.
4. Able to cope with the pressures of a very busy environment.