Telephone Operator

Position: Telephone Operator

Number of Vacancies: 1

Primary Responsibilities:

• Answer and direct incoming calls promptly and professionally.
• Handle customer inquiries and complaints efficiently, ensuring high levels of customer satisfaction.
• Maintain accurate records of call logs and customer interactions.
• Provide information about products, services, and company policies when required.
• Coordinate with internal departments to resolve customer issues.
• Perform basic computer tasks, including data entry and updating records.
• Manage and maintain a polite, professional demeanor at all times.

Experience Requirements:

• Languages:
  • Fluent in English
  • Working knowledge of Arabic is required.
• Experience:
  • Minimum of 5 years in a similar role.
• Skills:
  • Proficiency in computer operations and customer care handling.
  • Strong communication and interpersonal skills.
• Age:
  • Candidates should be less than 30 years old.

Compensation & Benefits:

• Salary: AED 1500 per month.
• Accommodation: Provided free of charge.
• Food Allowance: Included.
• Leave Policy:
  • After 1 year: 30 days + leave salary.
  • After 2 years: 75 days leave.

Additional Information:

• The role demands excellent communication and multitasking abilities to deliver outstanding customer service.